TERMS & CONDITIONS

Note to the Buyer

Please recognize that most of our products are handwoven from hand-dyed yarns and hand printed with natural dyes, creating unique and distinctive patterns that will vary slightly. This variation in colour, weave, and print reflect the individual style of each craftsman and are not to be considered imperfections. Size variance of 3% to 5% is normal for handloom/handmade products. We cannot guarantee against colour variance, fading, wearing, or misalignment. We do not guarantee against shrinkage, colour change, or variation during or after an application of any chemicals or processing in any form. Width and repeat are approximate. Please have a look at our CARE instructions for specific details on our products. 

Lead Times

Lead times vary according to the product, level of customization and stock availability. Please contact us for specifics on your order. 

Pricing

Prices are subject to change without notice. While we try to ensure that all details, descriptions and prices that appear are accurate, errors may occur. If we discover an error in the price of any product or service that you have ordered from ADITYA AHUJA, we will inform you of this as soon as possible. Please know that we are not responsible for changes in pricing for third party services.

All local prices are exclusive of Indian Goods & Services Tax (GST) – this is charged separately in the final invoice. For payment by bank transfer, all bank charges/fees are to be ‘paid by sender.’. Delivery costs may be charged in addition on occasion; such additional charges are displayed where applicable and included in the total cost. For shipments outside of India the customer will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the product(s) or services. Payment for all orders shipped outside of India must be made in foreign currency (not INR) in accordance with Indian law and this will be processed automatically within the payment portal.

Shipping

ADITYA AHUJA ships product to all parts of the world. Please refer to our comprehensive SHIPPING page for more information. 

Please recognize that we are not liable for damage that occurs during the shipping process. If you notice any damage, please inform us immediately and take images of the packaging and the product: we will inform the insurance companies and work with you to find a solution as quickly as possible. 

Order Processing

You will receive an e-mail shortly after your order has been placed. Processing will take 3-7 working days from receipt of payment. 

Product Description

ADITYA AHUJA tries to be as accurate as possible. However, ADITYA AHUJA does not warrant that product description or other content of this website is 100% accurate, complete, reliable, current, or error-free. In the case of our customization process, the final product may differ slightly from that of the image being designed or the sample initially presented.

Inaccuracies and Typographical Errors 

The information on the ADITYA AHUJA website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you. 

Claims

All goods must be inspected upon receipt. Claims will not be allowed for any reasons after goods have been cut or treated in any way. No claims will be allowed for labour charges under any circumstances. All claims must be made in writing within 14 days of receipt of goods. 

Custom orders cannot be cancelled. If under very special circumstances, cancellation is agreed upon, there will be a fee of 25%. This fee cannot be adjusted on any other order.

For returns or exchanges, please refer to our comprehensive RETURNS & EXCHANGES page for specific details. No returns will be accepted without prior approval. 

Limited Liability

All goods are supplied by us on the condition that our liability for any fault or defect in the quality condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. No liability will be accepted for any loss or profit or consequential loss or damages for late delivery (however caused), failure to match exactly or lack of colour fastness.

Trademark, Copyright and Restriction

This site is controlled and operated by ADITYA AHUJA. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on www.adityaahuja.com website owned, operated, licensed, or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Privacy Policy

ADITYA AHUJA values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. ADITYA AHUJA recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organization for that organization’s own use without your consent. Your data will not be provided to third parties for marketing. We do not store any credit card information. Please see our comprehensive PRIVACY POLICY for specific details.

Jurisdiction

All ADITYA AHUJA contracts, irrespective of where they are entered, shall be governed and interpreted in accordance with Indian law under Indian jurisdiction. 

We reserve the right to vary any of these terms and conditions at our discretion. New policies will be published on our website.